MG 5 (2024)

1. General

This Car Rental Policy applies exclusively to all vehicle rental bookings made through LEMMETravel Car Rental Platform. By confirming a car rental booking, the customer agrees to be bound by the terms and conditions outlined below.

2. Eligibility Requirements

To rent a vehicle, the driver must:

Be at least 21 years of age and no older than 78 years (higher age limits may apply for certain vehicle categories).
Hold a valid driving license for a minimum of 12 months.
Present a valid passport or national ID at the time of vehicle pickup.
Hold an International Driving Permit (IDP) if required by local regulations.
Present a valid credit card in the main driver’s name for security deposit and rental charges (debit cards or cash may not be accepted by some suppliers).
Ensure they meet any additional requirements specified for certain vehicle categories, such as luxury, sports, or specialty vehicles.

3. Pickup & Return Time Policy

The standard vehicle pickup time is 1:00 PM.
The standard vehicle return time is 1:00 PM.
Rentals are calculated on a 24-hour basis starting from the pickup time.
Early pickup or late return is subject to supplier availability and approval.
Late returns may be charged as an additional rental day or incur extra fees, according to the supplier’s policy.
Customers are encouraged to communicate any expected delays in pickup or return to avoid extra charges.

4. Vehicle Pickup

Vehicles must be collected at the agreed date, time, and location as stated in the booking confirmation.
The renter must present the original valid driving license, valid passport or national ID, and a credit card in the main driver’s name at the time of pickup.
Failure to meet the required documentation or eligibility conditions may result in booking cancellation with no refund.
For some suppliers, if the car rental office is not located at the airport arrival area and the customer requests vehicle delivery or pickup at the airport, additional airport pickup or delivery charges may apply. Such charges are determined by the supplier and are payable by the customer.
Customers should inspect the vehicle at pickup and report any pre-existing damages to avoid disputes at return.

5. Vehicle Return

Vehicles must be returned at the agreed location, date, and time.
The vehicle must be returned in the same condition as received, excluding normal wear and tear.
Fuel level must match the level at pickup; otherwise, refueling charges may apply.
Late returns are subject to additional charges or counted as an extra rental day.
Customers should remove all personal belongings before returning the vehicle.

6. Security Deposit

A refundable security deposit is required at the time of vehicle pickup and will be blocked on the renter’s credit card.
The exact deposit amount depends on the vehicle category and the supplier’s policy.
The security deposit will be released after the vehicle is returned and inspected, subject to any damage, traffic fines, tolls, fuel differences, or additional charges.
Indicative Security Deposit Ranges by Vehicle Category (USD):

Vehicle Category

Economy / Compact 300–600 USD
Sedan / Mid-Size 500–800 USD
Full-Size / Standard600–900 USD
SUV / 4x4700–1,200 USD
Luxury / Premium1,500–3,000 USD
Convertible2,000–4,000 USD
Minivan / People Carriers800–1,500 USD
Electric / Hybrid1,000–2,500 USD
Pickup Trucks / Commercial800–2,000 USD
High-End / Sports / Exotic3,000–10,000 USD
Ultra-Luxury / Supercars10,000–50,000 USD

Deposit amounts are indicative and may vary by country, supplier, vehicle model, rental duration, and insurance coverage selected.

7. Insurance Policy

Basic insurance (usually Third-Party Liability) is included unless stated otherwise.
Optional insurance such as Collision Damage Waiver (CDW), Theft Protection, or Full Coverage may be purchased at extra cost.
Insurance does not cover:
Damage caused by reckless or negligent driving
Driving under the influence of alcohol or drugs
Off-road or prohibited area driving
Loss or damage to personal belongings
Customers are encouraged to consider additional coverage for high-value vehicles or extended rental periods.

8. Fuel Policy

Vehicles are provided with a specified fuel level and must be returned with the same level.
Refueling charges and service fees may apply if the fuel level is lower upon return.
Customers can choose to prepay for fuel in some cases; the option will be clearly stated at the time of booking.

9. Mileage Policy

Mileage limits, if applicable, will be stated in the booking confirmation.
Excess mileage will be charged according to the supplier’s published rates.
Unlimited mileage may be available for certain vehicle categories or rental plans.

10. Traffic Fines & Violations

The renter is fully responsible for all traffic fines, parking violations, tolls, and penalties incurred during the rental period.
Administrative fees may apply for processing fines after vehicle return.
Customers should familiarize themselves with local traffic rules to avoid fines and penalties.

11. Cancellation & No-Show Policy

The following cancellation rules apply to all bookings. Customers should carefully review them and understand the potential charges before confirming their booking. By completing the booking, the customer acknowledges and accepts these terms.

Cancellation Categories:

• More than 48 hours before pickup:

Free cancellation.

• Within 48 hours before pickup or same day:
• Cancellation or no-show will be charged 100% of the total rental cost.
• No refund will be provided under any circumstances for cancellations within 48 hours or on the day of pickup.
• If a cancellation request is directed to the car rental provider rather than LEMMETravel.com, this Cancellation and Refund Policy will not be applicable.
• Customers are advised to confirm their travel plans and ensure the accuracy of pickup dates and times to avoid penalties.
• Flight delays and cancellations are out of our control, so unfortunately we cannot take any responsibility for any problems or costs caused by them.

• 12. Reservation Modification

If the Renter wants to modify the booking (e.g., dates, pick-up and/or drop-off location, car class), the Renter must cancel the current booking and make a new one.
Any modification may result in a change in rental price, for which LEMMETravel.com is not responsible.
The amount paid by the Renter for the initial booking will be returned to the credit card within 2-4 days, provided the cancellation is made no later than 48 hours prior to the scheduled pick-up time.

13. No-Show Policy

In the event of a No-show, no refund will be issued. A No-show is defined as:

• Failure to collect the vehicle without prior cancellation.
• Failure to collect the vehicle at the date and time specified in the booking confirmation voucher.
• Failure to present all necessary documentation (voucher, driving license, passport, etc.) as required by the supplier.
• Failure to provide a credit card under the main driver’s name with sufficient funds to cover the vehicle’s security deposit.
• The Renter being blacklisted on the supplier’s system.
• No refund will be applied for unused hours or days.

Supplier Rights:

The supplier reserves the right to refuse service to any Renter who fails to collect the vehicle at the reserved date and time with all mandatory documentation and a valid credit card.
Service may also be denied if the Renter attempts vehicle collection under the influence of alcohol or drugs.

14. Additional Charges & Optional Extras

Your rental excludes:

• Fines, toll fees, and parking charges.
• Cancellation fees.
• Additional equipment (e.g., child seat, navigation system/GPS) requested at the time of booking or purchased locally.
• Extra services (e.g., additional driver, out-of-hours fees, one-way rentals).
• Prices for items not included in the rental rate and payable directly to the car rental company are subject to change.
• Optional extras and special equipment are subject to availability at the time of booking or pickup.

15. Cross-Border Policy

The Renter is not allowed to take the vehicle outside the country without prior approval from LEMMETravel.com.
Any travel outside the country must be indicated and confirmed at the time of booking, at least 5 days prior to the rental start date.
16. Prohibited Use

The rented vehicle must not be used for:

• Illegal or unlawful activities
• Racing, towing, or pushing other vehicles
• Subleasing or commercial use unless explicitly permitted
• Driving outside permitted geographical boundaries
• Transporting hazardous materials

17. Accidents & Breakdowns

In case of accident or breakdown, the renter must immediately inform the rental company and local authorities if required.
Unauthorized repairs are strictly prohibited.
Customers should obtain a police report or official documentation if required by local law or supplier policy.

18. Liability Disclaimer

The company acts solely as an intermediary between the renter and the car rental supplier and is not responsible for acts, omissions, or failures of the supplier.

Customers agree to hold the company harmless for any damages, losses, or claims arising from the rental.

19. Governing Law

This Car Rental Policy shall be governed and construed in accordance with applicable local laws and regulations.